Monday, Oct 25, 2010 - Wednesday, Oct 27, 2010
EMACS - The Customer Experience Conference is an innovative and engaging event that features utility stakeholders of cutting-edge, customer facing programs. Approximately 30 presentations support this year’s theme, High Tech, High Touch 2.0: Understand and Connect with Your Customers.
EMACS - The Customer Experience Conference is an innovative and engaging event that features utility stakeholders of cutting-edge, customer facing programs. Approximately 30 presentations support this year's theme,
High Tech, High Touch 2.0: Understand and Connect with Your Customers
in the areas of:
- Customer Service Management and Technologies
- Billing and Payment
- Energy Efficiency and Demand Response
- Smart Grid Customer Applications
- Marketing Programs
- Emerging Customer Contact Channels
- Customer Satisfaction and Research
EMACS 2010 KEY TAKEAWAYS
- TARGET, REACH and ENGAGE customers through new digital frontiers
- IDENTIFY ways to effectively combine people, processes, information and technology
- MASTER the proliferation and complexity of digital media
- DEVELOP dynamic, appealing, well-branded online channels
- CREATE engaging Web and mobile experiences that drive revenue
- INCREASE customer loyalty
CONFERENCE FORMAT
The EMACS format promotes maximum idea sharing through:
- Utility best practice case studies
- Discussion panels
- Interactive roundtable dialogue
- Multiple opportunities to share ideas with like-minded peers
- Tours - Look for upcoming information about 2010 Tours
- Networking events and an exhibit hall that showcases all things related to enhancing the customer experience.
2009 STATS
In 2009, EMACS attracted approximately 300 attendees, 40 speakers and 30 exhibitors. 71% of all participants were decision-makers, making this the ideal venue to find answers, inspiration and support.
Why Chartwell Events?
Chartwell is a private research firm that produces original research on customer facing issues within the utility industry. Conferences are only a fraction of our business - another vehicle to deliver sound business intelligence and information.
Chartwell events are planned by industry analysts who understand the emerging and important trends facing the utility industry.
Utilities choose Chartwell events because we provide unmatched opportunities to interact with innovators in important areas of customer facing concentrations, including our own research team. Attendees know that they will return to their respective organizations with the information, and contacts they need to make decisions that will lead to positive outcomes. |
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Venue:
Manchester Grand Hyatt
Person to Contact:
Lisa Hartley
Phone:
404-237-9099 ext 21
