On-Demand Webcasts

  • Jul 31, 2013 | Energy Central
    Credit and collections isn't just about getting bills paid. It is about better understanding your customers to ultimately better serve them-whether they struggle to pay, or pay on-time every month. Analytics can help utilities uncover a customer's payment behavior, and identify how to best interact...
  • Jul 16, 2013 | Energy Central
    As the key player in the build-up of OGE's analytics infrastructure, Paul Dick is truly one of the analytics market's pioneers. Now as an executive with analytics leader SAS, Mike Smith takes a moment to catch up with Paul to reflect on the "Why" and "How" of utility analytics' role in changing how...
  • Jul 09, 2013 | Energy Central
    As a preview for Utility Analytics Week's data scientist panel session, H. Christine Richards will speak with one of the panel participants to unlock the secrets of the mysterious data scientist and the role they play in utility analytics.
  • Jun 26, 2013 | Energy Central
    This webcast will feature Patricia Armbruster, Principal Process Management Facilitator in Distribution Operations at DTE Energy, who will share her experience and insights into improving outage response with smart grid technology.
  • Jun 20, 2013 | Energy Central
    Grid threats increase daily - from foreign foes, terrorists, criminals and hackers. Utilities are tasked with guarding against a rising tide of potentially disruptive intrusions into their power grid and electronic networks. What will it take to keep the power system secure - who will orchestrate...
  • Jun 13, 2013 | CallMiner
    In this webinar Jason Gingell, Senior Business Analyst at British Gas, will discuss how his team successfully leveraged insights from speech analytics to improve and sustain contact center performance in areas such as: promotional effectiveness, first call resolution, regulatory compliance, and...
  • Jun 06, 2013 | Energy Central
    Just as advanced analytics help utilities transform terabytes of data into actionable insights, the Utility Analytics Institute helps distill analytics lessons from hundreds of utilities into best practices and clear answers to the industry's top analytics questions.
  • May 16, 2013 | Energy Central
    Demand response, meter data analytics and smart meters are just a few of the hot technologies that utilities are choosing to invest in. These investments are pushing utilities to address data and analytics across their companies, including the areas of customer operations, grid optimization, asset...
  • May 15, 2013 | Energy Central
    Demand response, meter data analytics and smart meters are just a few of the hot technologies that utilities are choosing to invest in. These investments are pushing utilities to address data and analytics across their companies, including the areas of customer operations, grid optimization, asset...
  • Apr 23, 2013 | Energy Central
    Today's utilities must manage an avalanche of customer data while managing business - process changes that come with AMI - such as putting an efficient meter-to-cash process in place to quickly unleash smart meter potential.